Returns and Refund Policy
1. Scope
This Returns and Refund Policy applies to all products and services offered by Siktech through our website, Siktech.id. By purchasing our products or services, you agree to the terms outlined herein.
2. Definitions
- “Product”: Any tangible item purchased from Siktech.
- “Service”: Any intangible offering provided by Siktech, including but not limited to website development, application development, design, hosting, and other information technology services.
- “Customer”: Any individual or entity that purchases products or services from Siktech.
3. Returns
- Eligibility: Products are eligible for return within 14 days of receipt, provided they are in their original condition, unused, and in the original packaging.
- Process: To initiate a return, contact our customer service at [email protected] with your order details. Upon approval, you will receive instructions on how to return the product.
- Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- Inspection: Returned products will be inspected upon receipt. If the product is found to be ineligible for return, it will be sent back to the customer at their expense.
4. Refunds
- Products: Once a returned product is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days to the original payment method.
- Services: Refunds for services are evaluated on a case-by-case basis. If you are dissatisfied with a service, please contact us at [email protected] to discuss your concerns. Refunds for services may be issued if:
- The service was not delivered as agreed upon.
- There was a failure to meet specified deliverables.
- Other valid reasons as determined by Siktech.
5. Non-Refundable Items
- Custom or personalized products.
- Downloadable software or digital products.
- Services that have been fully delivered and accepted by the customer.
6. Cancellations
- Products: Orders for products can be canceled before they are shipped. Once shipped, the return process must be followed.
- Services: Service agreements can be canceled before work has commenced. If work has already begun, a partial refund may be issued based on the amount of work completed.
7. Contact Information
For any questions or concerns regarding our Returns and Refund Policy, please contact us at:
- Email: solusiintikreasi@gmail.com
- Phone: +62 21 58905002
- Address: PT. Solusi Inti Kreasi MTH Square Ground Floor (GF) A4 A, Jl. Letjen M.T. Haryono Kav. 10, Jakarta Timur, DKI Jakarta
By purchasing from Siktech, you acknowledge that you have read, understood, and agree to this Returns and Refund Policy.